Our Privacy Policy

Information you give to us in order to register for our service (Voluntary Information)

Completing our Candidate Registration Process:

In order for us to notify you of appropriate apprenticeship opportunities we need to gather some personal data about you and understand the types of career or roles you are looking for. Our Candidate Registration Process has been designed to ensure we are only collecting the information we need in order to provide our service to you/build your profile.

We will ask you to:

• Create an account and password so that you can securely log on to our website and update your profile, change your preferences and see current opportunities
• Provide your name, address, email address, date of birth, gender and contact telephone numbers
• Provide information on your qualifications (you can upload certificates if you wish)
• Provide information on any relevant work experience and/or job history
• Provide information on your personal strengths and opportunities for development
• Confirm whether you have a driving licence.

We will not ask you for a copy of your CV but you can send one to us if you wish, together with any application letter you may have prepared. You should only upload documents that you are happy for us to have access to and use in the way described in this privacy notice.

We have an online tool that you can use to create a CV (this will pull together the information you provide in our Candidate Registration Process into a structured format).

We require this personal information in order to provide our service to you/find apprenticeship opportunities for you (i.e. it is necessary for us to perform our contract with you and is in our legitimate business interests). Your personal information will only be used for this purpose.

You can also let us know:

• Whether you have a disability that an employer may need to be aware of (although we will not ask you for any more specific information about your health or medical conditions)
• Your ethnic origin.

It is not mandatory for you to provide us with this more sensitive information, it is entirely optional.  You do not have to supply it. Failure to provide this information will not impact upon your ability to register with us. We can still provide you with our service without this information. As this is sensitive information, if you chose to provide it, we will need your consent to process it. You will therefore be asked to declare (at the end of the Candidate Registration Process) that you’re happy for us to process this data as outlined in this privacy notice. If you have any concerns, please do not volunteer this information/tick the declaration.

Please be assured that after initial collection of your ethnic origin, the information will be anonymised and used only for statistical purposes

For some roles we will be required by law to conduct identity checks, verify your right to work in the UK and perform a Disclosure and Barring Service Check. We will contact you separately about this if it applies to you.

We will not share any of your personal information with third parties for marketing purposes. The information you provide will be stored securely by us and our data processors. This captures data in both electronic and paper form.

We will use the contact information you provide to keep you up to date on traineeship, apprenticeship, education and other opportunities related to employment that may be of interest to you.

If you are subsequently offered a position or place on a training programme,  your new employer or training provider will become a Controller of your personal information in their own right and will separately explain to you what additional personal information they require from you and how they will process it.

Completing the parents and carers newsletter registration page

In order for us to send you our newsletter about careers information, advice packs and employment and skills related opportunities, we need to gather some information.

If you wish to subscribe to our newsletter, we will ask you to:

• Provide your name and email address so that we can send you the newsletter.
• We will also ask you about your postcode – but not your full address - and the regions of the country you are interested in hearing about so that we can tailor the newsletter to your requirements.

You can also provide information about the range of occupations you are interested in finding out about.

We will not ask you to create an account, or set up a password, as a subscription to our emails does not require this.

We will not share any of your personal information with third parties for marketing purposes. The information you provide will be stored securely by us and our data processors. This captures data in both electronic and paper form.

We will use the contact information you provide to keep you up to date on traineeship, apprenticeship, education and other opportunities related to employment that may be of interest to you.

If at any stage you wish to stop receiving these emails, please click on the link at the bottom of the email.

Contacting us with an enquiry or to report a problem with our website;

In order to process your enquiry and/or investigate a problem we may ask you to provide your username and basic contact information (name, address, telephone number and email address) so we can verify your identity and deal with your enquiry/resolve the problem.

We may make up an electronic file of the enquiry/problem which will contain any personal information you have given us. This will be kept with the personal information you have provided to us during the Candidate Registration Process.

We will only use your personal information here to investigate and respond to you with the outcome of your enquiry/our investigation.

You do not have to provide this information to us, it is entirely voluntary. However, we may be limited in our ability to deal with your enquiry and respond to you if contact information is not provided. We will only correspond with you in the way you have asked us to.

It is in our legitimate business interests to process this information in order to deal with your enquiry/investigate the problem you’ve raised. We’ll ensure your rights are protected.

Corresponding with us (for example by email, phone or letter)

When you contact us, any personal information you provide will be protected in the same way as we treat our commercial information.

We will monitor any emails we receive (plus attachments) for any viruses or malicious software. We will promptly delete any email which is illegal or presents harm to us. 

Entering a promotion on our website

If you decide to enter a competition through our website, you will be asked to provide basic contact information (name, address, telephone number, and email address) so that we can contact you to let you know if you’ve been lucky enough to win! As part of entering into the competition you will be asked to consent to us processing your data in line with this notice. If you do not agree with the content of this privacy notice you should not enter the competition.

Dependent on the type of competition, you may also be asked to provide other personal information (such as photograph). You must not submit any photos that contain images of other people unless you have that person’s express consent. You will need to inform them of how that image will be used as set out in this privacy notice and the terms and conditions of the promotion.

In entering the competition, you confirm that you meet the eligibility requirements of the competition (including any age restrictions). We may require you to provide proof your eligibility. We reserve our right to disqualify you if your conduct is contrary to the spirit of intention of the competition or you are otherwise found to be in breach of the competition terms and conditions.

Entering a promotion we run through our corporate page on social media platforms (Facebook, Twitter, Instagram, Snapchat)

If you decide to enter a competition through our corporate page on a social media platform you will, in entering the competition, provide your personal information in the form of your online profile and this privacy notice will apply.

A link to this privacy notice is contained on all our corporate social media pages.<

How we will handle the personal data you provide under the competition will also be detailed in the competition terms and conditions. Please ensure you are comfortable with these terms before entering.

Your act of entering the competition will show your consent to us processing your online profile for the purpose of administering the competition.

If you are selected as our winner we will contact you through your online profile via direct personal messaging. At this stage, we may ask you for additional personal information so that we can administer your prize (contact name, address and email address). You are free to give us this information or not. Any information you provide will show your consent to us processing that information for the purpose of administering your prize. If you do not provide this information we may be unable to distribute your prize. We will discuss this with you at the time.

If the competition involves the submission of a photograph containing your image this is your personal information and will be processed in accordance with this privacy notice. You must not submit any photos that contain images of other people unless you have that person’s express consent. You will need to inform them of how that image will be used as set out in this privacy notice and the terms and conditions of the competition.

Before entering a competition through a social media platform you should check the privacy notice of the platform to ensure you’re comfortable with how they may also use your personal information.

In entering the competition, you confirm that you meet the eligibility requirements of the competition (including any age restrictions). We may require you to provide proof your eligibility. We reserve our right to disqualify you if your conduct is contrary to the spirit of intention of the competition or you are otherwise found to be in breach of the competition terms and conditions.

Filling in forms to complete a survey

We occasionally run surveys to understand how you felt about our service/gather information about your experience.

If you choose to complete a survey for us, you may be asked for your name, age, gender, address and employer or training provider. We use this information to analyse the responses in the survey.

We currently use a third party tool for surveys, Typeform, to seek feedback from users of our website, products and services. We will only use the information from the survey to improve our website, products and services. Before you include personal data in the survey please read Typeform’s privacy policy and make sure you’re happy with it: .

It is in our legitimate business interests to understand how you feel about our website, products and services. This justifies the processing of your personal information for this purpose. Completion of the survey is entirely voluntary.

Please be assured that after initial collection of your personal information for a survey, your information will be anonymised to allow us to report back on our performance (internally and in our marketing communications). 

Supporting us with candidate case studies.

We occasionally like to run articles in our newsletter and on our website documenting individual candidate experiences. Should you be happy to participate in such articles we will explain what personal information we would like you to provide and ask for your consent to use this in our newsletter/website. This may include a photograph of you.

Information we collect about you and your device

Each time you visit our website we will automatically collect the following information:

• Technical information - including your operating system, the browser you use, time zone setting, browser plug in types and versions, your log in information and the internet protocol address used to connect your computer to the internet (Device Information)
• Details of your use of our website - including traffic data, the resources you use, where you have clicked through to our website from that of a third party, the domain name of the connecting website, page response times, download errors, length of your visit, page interaction information and browsing behaviour (Log Information);

Some online identifiers (such as your IP addresses) are your personal information.

We collect Device Information so that we can ensure adequate technical support for our website and ensure it is functioning properly on all operating systems/browsers. We want to ensure the content of our website is being presented to you in the most appropriate way to ensure it is easy to use/navigate. We also need this information in order to allow you to participate in interactive features on the website where you choose to do so..

We collect Log Information so that we can better understand how our website is used and improve its functionality/content. We want to provide you with a customised service.

Your Device Information and Log Information will be combined with that of our other users and analysed or reported back to selected third parties in statistical form. It will not be possible to identify you from this aggregated information.

These activities are in our legitimate interests (i.e. we have a justifiable reason for processing your information in this way).

We use Google Analytics Solutions software to track and report on general patterns of activity on our website at statistical level. More information about this and how Google Analytics Solutions use your Device Information and Log Information can be found at www.google.com/policies/privacy/partners

We use cookies and pixel tags on our website:

• A cookie is a small text file sent to your computer or device
• A pixel tag is an invisible tag placed on certain parts of our Site. It does not leave a footprint on your computer/device.

Pixel tags and cookies work together to tailor our website. These are also used in our email communications to understand whether you have used our website from the email and record whether it has been read.

You can manage this automatic collection of data by adjusting your cookie settings. More information can be found here  and at www.allaboutcookies.org

Information we receive from third parties (Third Party Information)

We work closely with third parties listed in this section.

Where we receive additional personal data about you through these third parties we will notify and let you know the purposes for which we intend to use that information.

Our network of providers and employers of traineeship, apprenticeship, education and related employment opportunities

We have a large network of employers and education providers  that we work with in order to provide you with opportunities that meet your preferences. Where we’re able to match you with a potential opportunity, you will be invited to have an interview with that employer or education provider. As part of this interview you may volunteer additional personal information which may be reported back to us. This will help us give feedback to you on your performance and top tips for future interviews. This is part of our service to you (our contract) and it is in our legitimate business interests to provide this added value to you.

We carefully select the third parties we work with to ensure they handle your personal information in line with our standards and those required by law.